We stand behind the craftsmanship and innovation of every Marsdance product. With our one-year limited warranty, you can drive confidently, knowing that we are committed to addressing any manufacturing defects or performance issues you encounter. Below, you’ll find all the details about what’s covered, how to file a claim, and how we’ll ensure you remain satisfied throughout your Tesla upgrade journey.
Manufacturing Defects
Any defects in materials or workmanship that arise undernormal use conditions are covered.
Functional Issues
Problems that prevent the product from operating as intended, due to errors in manufacturing or assembly.
Accidental Damage
Damage resulting from accidents, mishandling, improper installation, or unauthorized modifications.
Normal Wear & Tear
Cosmetic issues such as scratches, scuffs, fading, or other deterioration that occurs with regular use over time.
Misuse or Neglect
Damage arising from use outside of recommended guidelines, including failure to follow care or maintenance instructions.
Unauthorized Repairs
Any product that has been serviced by a non-authorized individual or entity.
Your warranty period begins on thedate of delivery and lasts forone year. Any repairs or replacements conducted during this period do not extend the original warranty end date.
Contact Us
Email our Customer Support at drive@marsdancefuture.com.
Provide your order number, date of purchase, and a clear description of the issue.
Documentation
We may request additional information, such as photos or videos, to assess the problem.
Assessment & Approval
Our team will review your claim and determine if the issue is covered under the warranty. We may request further inspection if needed.
Repair or Replacement
If approved, Marsdance willrepair or replace the product at our discretion. We aim to provide a resolution as quickly as possible.
Valid Claims:
For defects covered by this warranty, Marsdance will cover the cost of return shipping to our facility and shipping the repaired or replaced item back to you.
Non-Warranty Issues:
If the claim is not approved under warranty, you may be responsible for shipping and repair costs. Our Support Team will inform you of any fees before proceeding.
We strive to process warranty claims promptly. Typical turnaround times may vary based on product availability, shipping distances, and the complexity of the repair or replacement.
Warranty Exclusivity
This one-year limited warranty is exclusive and in lieu of any other warranties, whether written or oral, express or implied.
Liability Limitations
Marsdance shall not be liable for any incidental or consequential damages arising from the use of our products or from any defect in materials or workmanship.
Local Laws
Some regions or countries may offer consumer protection laws or have specific regulations that provide additional rights. This warranty statement does not limit or exclude those rights where applicable.
If you have any further questions about your warranty coverage or need assistance with a claim, please reach out to us:
Email: drive@marsdancefuture.com
Website:marsdancefuture.com
We appreciate your trust in Marsdance and remain committed to ensuring your satisfaction and peace of mind. Thank you for choosing us to power your ultimate Tesla upgrade!